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Invalid Device ID

Your Device ID wasn't recognized

This usually means the Device ID entered in the shortcut doesn't match any account or trial on file. This can happen if:

  • The Device ID was mistyped during setup
  • The trial or account associated with the ID has expired
  • The shortcut was set up on a different device

To get a new Device ID, pick the option that fits your situation:

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Sign in to your account and add a new device from your dashboard. You'll get a fresh Device ID.

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